FluffBye is operated by EcoModa LLC. We want you to love your order. If something goes wrong, here's how we'll make it right.
Damaged, defective or wrong items
If your order arrives damaged, doesn't work, or isn't what you ordered, contact us within 30 days of delivery at fluffbye.support@gmail.com. Please include your order number and clear photos or a short video showing the problem. Once we confirm the issue, we'll send a free replacement or give you a full refund. You won't need to send the item back unless we ask you to.
Orders that haven't arrived
Most orders arrive within 5–11 days, with tracking. If your order hasn't arrived within 45 days of shipping, contact us and we'll reship it or refund you in full.
Shipping address
Please double-check your address at checkout. We can't refund or reship orders sent to an incorrect or incomplete address entered at checkout, or packages that go unclaimed. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to fix it before your order ships.
Change of mind
We don't accept returns for change of mind. If you have a question about the product before buying, we're happy to help.
Cancellations
You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible.
How refunds are paid
Approved refunds go back to your original payment method. They usually take 5–10 business days to appear, depending on your bank.
Contact
fluffbye.support@gmail.com